David Weekley Homes was recognized at the J.D. Power and Associates Customer Service Roundtable in Orlando, Fla. on March 14, 2012 as a 2012 Customer Service Champion—one of only 50 companies to have earned this distinction this year.
To qualify for inclusion on this elite list, companies must not only excel within their own industry, but also must stand out among leading brands in 20 major industries evaluated by J.D. Power. Among the five factors measured, including People, Presentation, Process, Product, and Price, David Weekley Homes was noted for standing out in People, Process and Product among the group of 50.
To identify the 2012 Customer Service Champions, J.D. Power evaluated more than 800 brands. The 2012 Champions were identified based on customer feedback, opinions, and perceptions gathered primarily from J.D. Power’s syndicated research in 2011. This group of 50 represents the highest-performing U.S. companies that deliver service excellence—both within their respective industry and across all industries measured.
According to David Weekley, Chairman, David Weekley Homes, “We are honored to receive this distinction and be included in this elite group of U.S. companies. We have always known that we are committed to customer satisfaction, and we appreciate this external confirmation of our efforts.”